Contact us!
HAVE A QUESTION?
If you have questions about our products, orders, delivery, or bulk enquiries, feel free to reach out. Our team will get back to you as soon as possible
Email: contact@traeze.com
Business Hours:
Monday – Friday
9:00am – 6:00pm
We deliver island-wide across Singapore. Orders are typically delivered within 3 working days. As delivery routes may vary, we are unable to provide a specific delivery time for orders.
Please ensure that you remain contactable during the delivery period, as our drivers may need to reach you in the event of delivery issues such as a non-working intercom, incorrect address, or no response at the door.
If your order is being delivered to another recipient, please inform them in advance and ensure they remain contactable to facilitate a smooth delivery.
If you require a specific delivery date & time slot, this may be arranged with an additional delivery charge starting from $15. Please email us at contact@traeze.com at least 2 days in advance to arrange this.
Due to hygiene and food safety reasons, all food products sold on our website are non-returnable and non-refundable once they have been opened or consumed.
If you receive a product that is damaged, please contact us within 48 hours of receiving your order. Kindly provide your order number and clear photos of the product and packaging so we can assist you promptly.
If you have any questions regarding your order, please contact us at contact@traeze.com.
Yes, bulk or wholesale pricing may be available depending on the products and quantities ordered. Please email us at contact@traeze.com with your order details and we will be happy to assist.